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Service First For The Taxi Industry
This course is designed to assist you in developing a better understanding of your customers, and what you can do to exceed their expectations, form lasting positive impressions and gain loyal customers.

Learning Resource Name

Service First for the Taxi Industry

Short Description This course is designed to assist you in developing a better understanding of your customers, and what you can do to exceed their expectations, form lasting positive impressions and gain loyal customers.
More Information

When you drive a taxi, you are dealing with people from all walks of life. This can be interesting and challenging. This course will help you to:

  • Describe what professionalism looks like
  • Identify ways to maintain a positive attitude and cope with stress
  • Use both verbal and non-verbal strategies to communicate effectively
  • Provide a safe and secure ride to customers with disabilities
  • Ensure the safety of yourself and your customers

This course will take you step-by-step through all the pieces you need to know in order to be a courteous, professional and safe taxi driver.

This course takes approximately three hours to complete. There are a total of four modules. You work through each module at your own pace.

Who is this course for?

Current taxi drivers can use this course to refine service and enhance customer loyalty.

Drivers beginning their career will learn customer service skills that can help them build their customer base, handle difficult interactions, and establish a loyal customer base.

Individual Registration for Online Course Delivery Click here to learn more and to register.
Arrange a Workshop for Group Course Delivery Not available
Resources
Contact 306-933-5900 or toll-free 800-331-1529
Email: stec.training@tourismsask.com

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