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Service Best Teacher In-Service

The Service Best teacher in-service certifies educators to deliver Service Best in their schools and is designed for teachers at the high school level. Tourism Saskatchewan developed Service Best for High Schools and Service First for High Schools to give students valuable skills to last them a lifetime.

Learning Resource Name

Service Best Teacher In-Service

Short Description Seven out of 10 young people get their first job experience in tourism related employment. For students working part time or preparing to enter the workforce after graduation, customer service training provides life-long, transferable skills. Tourism Saskatchewan developed Service Best for High Schools and Service First for High Schools to give students valuable skills to last them a lifetime.
More Information

The Service Best teacher in-service certifies educators to deliver Service Best in their schools and is designed for teachers at the high school level.

Service Best helps service professionals create memorable customer experiences in a world of rising expectations. The workshop includes units on first impressions, perception, and communication. Students examine their current practices and personal barriers to service, identify opportunities to improve internal service, are provided with an opportunity for self-assessment, practice techniques for handling difficult situations, adopt strategies for service recovery, and build an understanding of the customer life cycle. The workshop provides practical and effective tools for getting the most out of your daily interactions at home, school, and work.

By the end of the Service Best workshop, students will be better able to:

  • Apply a pro-active, solution-focused approach to customer service
  • Use persuasive speaking and reflective listening to encourage positive conversations
  • Adopt a positive attitude to improve your ability to provide customer service
  • Employ strategies to help you work through difficult situations in real time
Who is this course for?

High school teachers

Individual Registration for Online Course Delivery Click here to learn more and to register
Arrange a Workshop for Group Course Delivery Not Available
Resources Teacher Resources and Ideas Exchange Facebook Group
Contact Cindy Wright, Project Coordinator, 306-933-5928 or
stec.recruit@tourismsask.com

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