This one-day workshop is designed for emerging leaders, new supervisors, and high-potential team members stepping into leadership for the first time. In a focused 10:00 a.m. - 3:00 p.m. format, participants explore practical leadership tools they can apply right away in service-focused workplaces, with an emphasis on mindset, emotional intelligence, adaptability, and coaching.

Details

Date: Wednesday, September 23, 2026
Location: RCMP Heritage Centre
Time: 10:00 a.m. - 3:00 p.m. 

Please consider joining us at the Hospitality Saskatchewan Tourism Awards later that evening. 

 

Workshop Agenda

• 10:00 to 10:30 a.m.
Welcome and Leadership Mindset Introductions, workshop goals, and the shift from strong individual contributor to leader

• 10:30 to 11:15 a.m.
Leadership in Tourism and Hospitality - Define leadership in a service context, explore key traits of effective leaders, and discuss what leadership looks like in guest-facing environments.

• 11:15 to 11:25 a.m.
Break

• 11:25 a.m. to 12:10 p.m.
Emotional Intelligence for Frontline Leaders - Build self-awareness, empathy, and self-regulation skills to support staff, manage stress, and respond effectively in challenging moments.

• 12:10 to 12:55 p.m.
Situational Leadership: Adapting Your Style - Learn how to adjust leadership approaches based on team member readiness, confidence, and capability.

• 12:55 to 1:30 p.m.
Lunch

• 1:30 to 2:15 p.m.
Coaching and Mentoring for Staff Development - Strengthen active listening, questioning, and day-to-day coaching skills that help team members grow.

• 2:15 to 3:00 p.m.
Action Planning and Wrap-Up - Participants identify practical leadership actions they will take back to the workplace and reflect on their next steps as leaders.

 

Outcomes

By the end of the workshop, participants will be able to describe effective leadership in a service environment, adapt their approach to different staff situations, manage high-pressure moments with greater self-awareness, and use coaching strategies to support employee development.

 

Why Participate

New supervisors are often promoted because they are strong individual contributors, but leadership requires a different skill set. This workshop helps bridge that gap by giving participants practical tools early in their transition, building confidence and reducing avoidable mistakes.

In service-based businesses, frontline leadership directly affects employee engagement, retention, communication, and the customer experience. Foundational leadership training helps organizations build stronger supervisors who can support their teams, respond to pressure, and deliver consistent service.

• Builds confidence and capability in first-time leaders
• Improves communication, feedback, and conflict resolution across teams
• Supports employee engagement and retention
• Strengthens service quality and team consistency
• Helps organizations prepare future leaders and supervisors for long-term success

 

Cost

$79 per participant (Lunch Included)

Interested in sending more than one staff person? Send two or more people for $50 each.

 

Continue Learning with Virtual Micro-Modules

Participants can continue building their leadership skills through short, two-hour virtual micro-modules offered throughout the year. These sessions provide flexible opportunities to explore specific leadership topics in more depth without committing to a full-day program.

Add on modules include:

• Leading through Change: Helps participants understand change resistance, communicate change clearly, and support team resilience during uncertainty.
• Strengthening Team Dynamics: Builds healthier team interactions through feedback skills, conflict strategies, de-escalation, and clearer communication.
• Teamwork Development: Strengthens communication, collaboration, role clarity, and day-to-day teamwork in fast-paced service environments.

Whether participants are new to leadership or strengthening a specific skill, the virtual micro-modules make continued learning manageable and practical. They are a useful option for refreshing concepts, supporting growth plans, or extending leadership development across a team. 

To register click here.