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Service First Teacher In-Service
The Service First teacher in-service certifies educators to deliver Service First in their classroom. Tourism Saskatchewan developed Service Best for High Schools and Service First for High Schools to give students valuable skills to last them a lifetime.

Learning Resource Name

Service First Teacher In-Service

Short Description Seven out of 10 young people get their first job experience in tourism related employment.

For students working part time or preparing to enter the workforce after graduation, customer service training provides life-long, transferable skills. Tourism Saskatchewan developed Service Best for High Schools and Service First for High Schools to give students valuable skills to last them a lifetime.

More Information

The Service First teacher in-service certifies educators to deliver Service First in their classroom.

The Service First workshop introduces students to the basics of customer service and helps prepare them to enter the workforce. It includes units on tourism in Saskatchewan, being a professional, and customer service. Students will explore the value of tourism, ways to identify what customer want, and how to exceed their expectations. They will examine what it takes to adopt and maintain a positive attitude, how to communicate more effectively, and how to control negative behaviour and stress.

By the end of the Service First workshop, students will be better able to:

  • Inspire a positive first impression for visitors
  • Source and share what there is to see ad do in their community
  • Demonstrate and maintain a positive attitude
  • Control negative behaviour and make more positive choices
  • Communicate more effectively
  • Show their professionalism when dealing with challenging customer interactions.
Who is this course for?

High school teachers

Individual Registration for Online Course Delivery Click here to learn more and to register
Arrange a Workshop for Group Course Delivery Not Available
Resources Teacher Resources and Ideas Exchange Facebook Group
Contact Cindy Wright, Project Coordinator, 306-933-5928 or
stec.recruit@tourismsask.com

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