Some topics covered on this page are common to all commercial ventures. Others are unique to the nature and requirements of the tourism industry. Regardless of the operation's scope, methodical planning and thorough documentation and research are essential to success in the development process.

Key resources for each step in the development process and a comprehensive list of pertinent government departments, agencies and funding contacts have been compiled for you. By using this step-by-step guide and initiating the necessary contacts early in the process, you will be well on your way to establishing or expanding your tourism business.

Define Your Project

Tourism developments depend on the use of various resources to attract visitors. These can include natural, heritage, cultural, recreational, paleontological and archaeological resources. The availability of human resources must also be considered. Adequate, well-trained staff is paramount to launching a successful tourism venture, and strategies to address human resource issues should be considered early in the process.

At the outset, you should define the proposed development and identify intended markets and physical and financial requirements in a clear, comprehensive way. In the case of attractions involving interpretation, briefly outline your interpretive plan at this time. The project and its definition can be modified as more information becomes available.

It is also important to anticipate the types of regulatory approvals required; information required to obtain these approvals; the sequence in which approvals will take place; and a realistic time frame over which the approval process is likely to occur.

A First Look at the Market

Begin the overall project description by identifying the markets that you will seek to attract. Identify any existing or planned competition, in relation to these markets, operating in your projected selling area. When examining the potential market, you need to determine your “unique selling proposition,” which is what sets you apart from your competitors. It should answer the question, “Why should I choose your destination over others?” If preliminary market information is not positive, rethinking the development project is recommended.

Preliminary Resource Analysis

Tourism developments depend on the use of various resources to attract visitors. These can include natural, heritage, cultural, recreational, paleontological and archaeological resources. The availability of human resources must also be considered. Tourism operations are often seasonal, which may result in challenges in recruiting and retaining skilled workers. If the success of a tourism attraction or service depends on resource-based activities, it is essential to evaluate the quality and long-term supply of the resource. This is a crucial first step in defining the project.

Physical Characteristics of a Development Plan

Once the preliminary market and resource analysis has been completed, the next step is to prepare the physical development plan. This involves identifying all of the components needed to accommodate the proposed venture, and relating them to the physical site that has been tentatively selected. Both off-site and on-site services should be considered in planning the project. Many attractions provide interpretive programming, which presents unfamiliar or complex historic, cultural or scientific information in easily understood language. Interpretation is the means by which a story is told. With a wildlife viewing location, for instance, you will want to explain to visitors what is special about a place – what plants, birds and animals live there and why, and what are the proper ways of observing these natural features. As these steps are completed, a clearer concept will emerge of the size, layout and costs of the development being considered. Use the estimate of the size of your target markets, outlined in the next section, when planning the facility. 

Physical Characteristics

• Location
• Access
• Site Analysis
• Buildings
• Facilities
• Site Development
• Land (Current/Future)
• Services (On-site/Off-site)

Summary

Depending on the project, components to be considered will include some, or all, of the following:

• Analysis of the location – community plan policies, zoning regulations, access, soils, slopes, drainage, tree cover, views, shoreline conditions, easements, etc.
• Interpretive programming requirements – functional analysis, displays and exhibits, preliminary schematic design, landscaping, climate control, audio visual requirements, training of staff, etc.
• Building and building-bylaw requirements – type, size, function, cost, accessibility
• Facilities needed – marinas, boat launches, recreation facilities, accommodation, etc.
• Site development – clearing, grading, roads and parking, landscape development
• Land requirements – initial stages of development, as well as future expansion requirements
• Servicing and utilities – water supply, liquid waste disposal, solid waste disposal, power, telephone, fuels

Further Education

Tourism Development and Financing Guide