Customer service with two associates helping two customers at checkout counter

Service Best

Service Best helps businesses ensure positive guest experiences, identify and respond to client needs, and turn dissatisfied customers into loyal fans. Service Best positions employers and employees for more positive guest exchanges and greater success.

Service Best

$30

Course Description

Service Best helps businesses ensure positive guest experiences, identify and respond to client needs, and turn dissatisfied customers into loyal fans.

Service Best positions employers and employees for more positive guest exchanges and greater success. Frontline staff, supervisors and managers will develop skills to provide exceptional customer service and resolve difficult situations through service recovery. Complete your training online at your own pace.

What you will learn

Service Best builds a strong, confident team that delivers exceptional customer service. 
  • Techniques for providing good customer service and exceeding expectations
  • Skills for handling difficult situations with customers
  • Confidence in their role as service professionals

Important Information

Most people complete the Service Best online course in four hours or less. You can stop the course at any time, then resume where you left off.

The course includes a 25-question, multiple choice knowledge check, based on the course material. A mark of 80 per cent is required to pass. You have three attempts to complete the exam.

Your Service Best certificate is valid for five years.

 

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Register online

Register for Service Best

Contact information

Tourism Saskatchewan Workforce Development
306-933-5900 or toll-free 800-331-1529
Email: training@tourismsask.com

What our customers say about
Service Best

"This Service Best training has been critically important to us. We had our entire staff take the training because customer service and guest experiences are top priority for an organization. The training really empowered our team to be able to speak with guests, welcome them warmly, give them the information they need and form a great relationship to hopefully build loyalty amongst our customers and visitors."

  - Sam Karikas, CEO, RCMP Heritage Centre

"We appreciate the service provided by Tourism Saskatchewan to adjust the training materials to better reflect our business. The new Service Best training had an appropriate balance of interaction and learning, and the facilitator was knowledgeable and engaging."

  - Abby Chicoine, Customer Relations Specialist, SaskParks

"The training has been incredibly insightful and valuable, and I wanted to extend my thanks for the outstanding program that you have developed. The training provided us with a wealth of knowledge and skills that are directly applicable to the hospitality industry. The expertise of the trainers was truly commendable, and I believe that the training experience has significantly contributed to enhancing our ability to provide exceptional service to our guests."
 - Ella Ang-Vargas, CRME, General Manager, Comfort Inn & Suites, North Battleford