Service Best
Service Best
$30
Course Description
Service Best helps businesses ensure positive guest experiences, identify and respond to client needs, and turn dissatisfied customers into loyal fans.
Service Best positions employers and employees for more positive guest exchanges and greater success. Frontline staff, supervisors and managers will develop skills to provide exceptional customer service and resolve difficult situations through service recovery. Complete your training online at your own pace.
What you will learn
- Service Best builds a strong, confident team that delivers exceptional customer service.
Techniques for providing good customer service and exceeding expectations - Skills for handling difficult situations with customers
- Confidence in their role as service professionals
Important Information
Most people complete the Service Best online course in four hours or less. You can stop the course at any time, then resume where you left off.
The course includes a 25-question, multiple choice knowledge check, based on the course material. A mark of 80 per cent is required to pass. You have three attempts to complete the exam.
Your Service Best certificate is valid for five years.