Service Best Leader

$99

Course Description

This comprehensive course on effective customer service leadership is designed to empower individuals with the skills and strategies needed to lead and inspire high-performing customer service teams. In an era where exceptional customer experiences are paramount, leaders play a pivotal role in shaping organizational culture, fostering employee engagement, and ensuring customer satisfaction.

This course is ideal for current and aspiring leaders in customer service, including supervisors, managers, and team leaders.

What you will learn

In Service Best Leader, managers and organization leaders develop the skills to:

• Explain the impact of hiring and training for customer service
• Relate company values to customer service performance
• Prepare customer service tools for employees
• Identify how business policies impact customer service outcomes
• Monitor and assess customer service performance
• Practice performance management and coaching for improved customer service

Important Information

Service Best Leader is available as a six-hour virtual course delivered live online by a facilitator.

This training session requires a minimum number of 6 participants to proceed. If the minimum number is not met, the training will be cancelled, and a full refund will be provided to all registered participants. Notification will be issued in advance if this occurs.

If you need to cancel your registration, notify training@tourismsask.com no later than 5 business days prior to workshop. Refunds will not be made after that time.

Service Best Leader course completion certification is valid for five years.