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Service Best Leader

Service Best Leader guides an organization's executive and leadership team in building the attitude, knowledge and skills to align customer service goals with organizational goals.

Service Best Leader

Custom pricing for groups - contact Tourism Saskatchewan

Course Description

This comprehensive course on effective customer service leadership is designed to empower individuals with the skills and strategies needed to lead and inspire high-performing customer service teams. In an era where exceptional customer experiences are paramount, leaders play a pivotal role in shaping organizational culture, fostering employee engagement, and ensuring customer satisfaction.

This course is ideal for current and aspiring leaders in customer service, including supervisors, managers, and team leaders.

What you will learn

In Service Best Leader, managers and organization leaders develop the skills to:

  • Understand the impact of hiring and training for customer service
  • Relate company values to customer service performance
  • Prepare customer service tools for employees
  • Identify how business policies impact customer service outcomes
  • Monitor and assess customer service performance
  • Practice performance management and coaching for improved customer service

Important Information

Service Best Leader is available as a six-hour classroom course delivered in-person.

Service Best Leader course completion certification is valid for five years.

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Register for Service Best Leader

Contact Tourism Saskatchewan to plan a Service Best Leader course for your organization.

Contact information

Tourism Saskatchewan Workforce Development
306-933-5900 or toll-free 800-331-1529

What our customers say about
Service Best

"This Service Best training has been critically important to us. We had our entire staff take the training because customer service and guest experiences are top priority for an organization. The training really empowered our team to be able to speak with guests, welcome them warmly, give them the information they need and form a great relationship to hopefully build loyalty amongst our customers and visitors."

  - Sam Karikas, CEO, RCMP Heritage Centre

"We appreciate the service provided by Tourism Saskatchewan to adjust the training materials to better reflect our business. The new Service Best training had an appropriate balance of interaction and learning, and the facilitator was knowledgeable and engaging."

  - Abby Chicoine, Customer Relations Specialist, SaskParks

"The training has been incredibly insightful and valuable, and I wanted to extend my thanks for the outstanding program that you have developed. The training provided us with a wealth of knowledge and skills that are directly applicable to the hospitality industry. The expertise of the trainers was truly commendable, and I believe that the training experience has significantly contributed to enhancing our ability to provide exceptional service to our guests."
 - Ella Ang-Vargas, CRME, General Manager, Comfort Inn & Suites, North Battleford