Service Best Leader
Service Best Leader guides an organization's executive and leadership team in building the attitude, knowledge and skills to align customer service goals with organizational goals.
Service Best Leader
Custom pricing for groups - contact Tourism Saskatchewan
Course Description
This comprehensive course on effective customer service leadership is designed to empower individuals with the skills and strategies needed to lead and inspire high-performing customer service teams. In an era where exceptional customer experiences are paramount, leaders play a pivotal role in shaping organizational culture, fostering employee engagement, and ensuring customer satisfaction.This course is ideal for current and aspiring leaders in customer service, including supervisors, managers, and team leaders.
What you will learn
In Service Best Leader, managers and organization leaders develop the skills to:
- Understand the impact of hiring and training for customer service
- Relate company values to customer service performance
- Prepare customer service tools for employees
- Identify how business policies impact customer service outcomes
- Monitor and assess customer service performance
- Practice performance management and coaching for improved customer service
Important Information
Service Best Leader is available as a six-hour classroom course delivered in-person.
Service Best Leader course completion certification is valid for five years.