3 Courses for the Price of 1

$30, until June 20, 2025

Frontline Sales Essentials

Course Description

Frontline staff are the first point of contact for any customer, including visitors to Saskatchewan. They provide positive first impressions, deliver high quality service, and ensure visitors are satisfied with their trip.

Frontline employees play a big role not just in making a good first impression and memorable experience, but in customer satisfaction as a whole. Frontline staff are tourism ambassadors, representing not just your business but also your community.

This course introduces you to frontline sales. Learn fundamental skills that tourism businesses are looking for while gaining valuable knowledge to advance in your career.

What you will learn

The Frontline Sales Essentials course consists of 6 modules:

• Module 1: Frontline Sales and its Role in Your Organization's Success
• Module 2: Effective Communication with Customers
• Module 3: Providing Product Knowledge in Customer Interactions
• Module 4: Customer-Focused Selling
• Module 5: Handling Customer Objections
• Module 6: Building Long-Term Customer Relationships
• Summary and Quiz

Important information

When you have completed all six modules and the quiz, you will have access to your certificate of completion and Open Badge which you can share on social media or upload to your website.

Service Best

Course Description

Service Best helps businesses ensure positive guest experiences, identify and respond to client needs, and turn dissatisfied customers into loyal fans.

Service Best positions employers and employees for more positive guest exchanges and greater success. Frontline staff, supervisors and managers will develop skills to provide exceptional customer service and resolve difficult situations through service recovery. Complete your training online at your own pace.

What you will learn

Service Best builds a strong, confident team that delivers exceptional customer service.

• Techniques for providing good customer service and exceeding expectations
• Skills for handling difficult situations with customers
• Confidence in their role as service professionals

Important Information

Most people complete the Service Best online course in four hours or less. You can stop the course at any time, then resume where you left off.

The course includes a 25-question, multiple choice knowledge check, based on the course material. A mark of 80 per cent is required to pass. You have three attempts to complete the exam.

Your Service Best certificate is valid for five years.

Pro Clean

Course Description

PRO Clean is designed for professionals working in Saskatchewan’s tourism industry. You will learn essential cleaning techniques, sanitation protocols, and industry best practices to maintain a safe, hygienic, and welcoming environment for guests. This training is ideal for housekeeping staff, janitorial teams, restaurant works, and event venue managers. The course includes downloadable cleaning checklists for the accommodations, food service and attraction industries.

What you will learn

PRO Clean course is delivered online in 9 short modules

• Module 1 Cleaning, Disinfection and Sanitization 
• Module 2 Business Benefits of Cleanliness 
• Module 3 Impacts of Not Cleaning 
• Module 4 Cleaning: Hard Surfaces 
• Module 5 Cleaning: Windows and Glass 
• Module 6 Cleaning: Linens 
• Module 7 Cleaning: Entrances and Lobbies 
• Module 8 Cleaning: Restrooms 
• Module 9 Hand Washing 

Important Information

There is a 20-question multiple choice online exam at the end of the course. To pass the exam, a mark of 80% must be achieved. You will have five attempts to complete the exam.