Customer service with two associates helping two customers at checkout counter

Service Best

Service Best helps businesses ensure positive guest experiences, identify and respond to client needs, and turn dissatisfied customers into loyal fans. The course can be completed online or in a six-hour classroom workshop.

Service Best

Great customer service starts with Service Best training

Service Best helps businesses ensure positive guest experiences, identify and respond to client needs, and turn dissatisfied customers into loyal fans. The course can be completed online or in a six-hour classroom workshop.

This new and refreshed Service Best positions employers and employees for more positive guest exchanges and greater success.

Business Advantages

Businesses that empower employees and invest in staff training and professional development see a solid return. Benefits include:

  • Greater customer satisfaction
  • Repeat visitors
  • Positive word-of-mouth
  • Growth in business activities and sales

Enrolling staff in Service Best builds a strong, confident team that delivers exceptional customer service.

Service Best participants gain:

  • Techniques for providing good customer service and exceeding expectations
  • Skills for handling difficult situations with customers
  • Confidence in their role as service professionals

Who should take Service Best

Frontline staff, supervisors and managers will develop skills to provide exceptional customer service and resolve difficult situations through service recovery.

 

 

Registering for Service Best

Service Best online course

Complete Service Best online at your own pace.

Click here to learn more and to register

Service Best classroom workshop

Train up to 25 people, 6-hour in-class training. Contact Tourism Saskatchewan to arrange a course for your organization:

Tourism Saskatchewan Workforce Development
306-933-5900
Toll-free 800-331-1529
Email: training@tourismsask.com

 

 

Other Resources

Service Best Facilitator In-Service: Certifies consultants and contractors as facilitators to deliver the Service Best workshop. Learn more and register.

Service Best Teacher In-Service: Certifies educators to deliver Service Best in schools. Learn more and register.

More information

There is no prerequisite for Service Best. Participants have 30 days to complete the online course.

Multiple choice quiz: Participants complete a 25-question, multiple choice knowledge check, based on the course material. A mark of 80 per cent is required to pass. Individuals have three attempts to complete the exam.

The Service Best certificate is valid for five years.

 

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For more information

Contact

Tourism Saskatchewan Workforce Development
306-933-5900                         
Toll-free 800-331-1529
Email: training@tourismsask.com

What our customers say about
Service Best

"This Service Best training has been critically important to us. We had our entire staff take the training because customer service and guest experiences are top priority for an organization. The training really empowered our team to be able to speak with guests, welcome them warmly, give them the information they need and form a great relationship to hopefully build loyalty amongst our customers and visitors."

  - Sam Karikas, CEO, RCMP Heritage Centre

"We appreciate the service provided by Tourism Saskatchewan to adjust the training materials to better reflect our business. The new Service Best training had an appropriate balance of interaction and learning, and the facilitator was knowledgeable and engaging."

  - Abby Chicoine, Customer Relations Specialist, SaskParks