BUSINESS HUB
BUSINESS HUB
Service First Workshop
Service First Workshop
Service First is a four-hour introductory workshop that helps new hires or casual workers to understand the value of tourism and the power of first impressions.

Learning Resource Name

Service First Workshop

Short Description Service First is a four-hour introductory workshop that helps new hires or casual workers to understand the value of tourism and the power of first impressions.
More Information

Service First is delivered as a half-day workshop for groups of up to 25 participants.

Creating a service culture requires an investment in training to develop skills and to engage frontline staff, supervisors and managers in conversations about the importance of providing superior service.

Courtesy, friendliness, and professionalism are essential to the success of tourism operations. The Service First workshop introduces tourism employees to the basics of customer service and helps to reinforce your organization’s commitment to creating an exceptional experience for visitors. It includes units on the value of tourism in Saskatchewan, being a professional, and customer service.

Who is this course for? New staff and volunteers, whether working in a frontline, supervisory or management capacity.
Individual Registration for Online Course Delivery Not available
Arrange a Workshop for Group Course Delivery 306-933-5900 or toll-free 800-331-1529
Email: stec.training@tourismsask.com
Resources

Service First for the Taxi Industry:
Short online course for taxi and limousine drivers, to better understand customers, exceed expectations, form lasting positive impressions and gain loyal customers.

Service First Teacher In-Service:
Certifies educators to deliver Service First in schools.

Contact 306-933-5900 or toll-free 800-331-1529
Email: stec.training@tourismsask.com

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